General conditions

These terms and conditions of service apply to www.acebosshoes.com and all its contents, including the use of any type of information, document, graphic, film, element, music and/or services on this site.

Requirements for placing orders/purchases

To place an order on the Website you must be at least 16 years old and legally qualified to do so.

How to order

To place an order you need an email address. You may also need to configure your browser to accept (functional) cookies and pop-ups in order to use all the functionality of the Website, including designing personalized products, adding products to your shopping cart or completing a purchase.

Placing an order on the Website is simple.

• Find the products you want.
• Add the products to your shopping cart.
• Carry out the purchasing process online.
• Select delivery and billing options.
• Review your order.
• Submit your order.
• You will receive an online order confirmation.

You will be linked to your order when you have clicked the “Buy Now” button at the end of the ordering process. By clicking on the “Buy now” button you are placing an order with us, which implies the obligation to pay the amount shown on the final screen of the online purchasing process. When we have received your order, an automatic confirmation of receipt will be displayed on the Website containing your order number and your purchase information. At this time the purchase contract will have been formalized.

A copy of the automatic order confirmation or any subsequent modification to the order you place and which we accept will be sent to your email address. We recommend that you print or download this copy for future reference.

Our right not to accept your order or to cancel your purchase

Fulfillment of all orders on the Website will be subject to availability. We explicitly reserve the right not to accept your order or to cancel the purchase contract after automatic order confirmation in the following situations (among others), in which we will be exempt from any liability for damages, losses or costs (all payments will be refunded):

• The product is not available or in stock
• Your billing information is not correct or verifiable
• Your order is marked by our security systems as an unusual order or an order susceptible to fraud
• Are you under 16 years old?
• There was an obvious error in the price offered
• We were unable to deliver to the address provided
• In case of obvious errors in spelling, prices or otherwise or obvious errors in the information on the Website.

Likewise, Lezna 2000 S. L. (hereinafter Acebos) reserves the right to cancel those mass orders placed using automated techniques (bots or scripts) that restrict the ability of other users to access our offers and products.

Data verification

When you send us your order we can carry out some checks on it before proceeding to process it. These checks may include verifying your address, creditworthiness and checking for possible fraud.

Payment methods

You can find the payment methods available in the Secure Payment section of the Website. We will not accept any payment methods that are not included in the list in the help section. Please do not attempt to make a payment using any method other than those specified in the list. If you do so, we will not be liable for loss of payment or any other damages that may arise from this action.

Payment processing

If you pay by bank transfer, we will begin processing the shipment once we have received your payment. This may take several days. If we have not received any payment within 15 calendar days of sending your order, your purchase will be automatically cancelled.

Payments can only be processed if billing information can be verified.

We retain rights to any product until we have received full payment for it.

Prices and currencies

The prices of the products that appear on the Website have Value Added Tax (VAT) included, except for those areas for which, by legal regulations, it should be exempt. Shipping rates apply based on each order. Exact shipping rates will depend on the country where your order is delivered. For more information on shipping rates visit the Shipping and Returns section of the Website.

Prices appear in euros, except for those countries in which, having been enabled, they have a currency other than the Euro. If you change the delivery country while browsing or during the online purchasing process, prices may then appear in a different currency. Please note that changing the delivery country may affect the price due to a change in currency or a country-specific price.

The total price specified on the final screen of the online purchase process includes taxes and shipping costs. This price will be recorded in the order confirmation, which we recommend you print or download for future reference. If you pay by credit card, your statement will reflect the global amount of your entire order in your local currency.

If your local currency is different from the currency in which prices are listed, your bank will apply the exchange rate applicable on the day of your purchase. Your bank may apply a different exchange rate. The exchange rate applied by your bank is beyond our control.

Only transfer the exact amount specified in your order confirmation and make individual transfers per order, using the unique reference number on your order confirmation.

The prices of the products will be those that appear on the Website. Prices may change from time to time, but these changes will not affect any order that has already been confirmed in an order confirmation.

Shipping and delivery

Please visit the Shipping and Returns section of the Website to check available delivery methods. We can only deliver an order sent to a delivery address that is a home or office located in one of the countries listed in the Shipping and Returns section of the Website.

Upon delivery check the package for damage. Do not accept the shipment if you notice that the products are damaged.

Please visit the Shipping and Returns section of the Website to check applicable shipping rates.

Cancellation of your order before delivery

You can cancel any order for non-personalized products free of charge and without giving any reason, as long as it has not yet been shipped. We begin processing orders placed in our online store almost immediately. If you wish to cancel your order, first check the status of your order under the “Order Status” link in your registration account on the Website.

If the status of your order is “in process” or “on hold”, you can cancel your order by contacting our customer service center via email. info@acebosshoes.com Our customer service agents will request the cancellation of your order from our warehouse. If they can achieve this they will send you an email and the cancellation will be free. If cancellation is not possible, the product(s) will be sent to you and you may return them in accordance with the procedure set out below.

Return of orders after delivery – defective products

You will have the right to return the products delivered to you if they are defective or do not conform to your order when you receive them. You may do so within 15 days of finding the defect. This will not affect your legal rights. If your claim is justified, the purchase price and shipping costs will be refunded. For practical information on how to make returns visit the Shipping and Returns section of the Website.

Exercise of your right of withdrawal

If for any reason you are not satisfied with the products you have ordered, you may return the products that have been delivered to you within a period of 15 calendar days, without having to offer any reason, as long as the product has not been used, unpacked or handled and maintain its original seals. For more information visit the Warranty and Shipping and Returns sections on this website.

Refund information

Refunds will be made according to the original payment method. If you made the payment via bank transfer, you must provide this information to Customer Service when you initiate the return so that they can return the money directly to your account. You will receive your refund once the product has been returned and processed.

For practical information on how to make returns and refund deadlines, visit the Shipping and Returns section of the Website.

Conditions applicable to reserved products

Pre-order is the process by which you can order a product before the scheduled commercial release date. Given the nature of the reservation, the following specific conditions will apply to products ordered with reservation:

• Delivery. Delivery of reserved products is intended to take place before the scheduled commercial launch date, provided that we have received your payment at least 3 working days before that date. Specific delivery dates will depend on when the product is available in our warehouse. Standard delivery times will apply from the moment the reserved product is available in our warehouse. These deadlines are an estimate only, the deadlines are not binding.
• Payments. Your payment will be deducted as soon as the order is received (or, in the case of bank transfer, as soon as possible). We will not begin processing your order before we have received payment. In cases where payment is made by bank transfer, this will imply that the delivery will be later than what is provided in the previous point.

Responsibility

If Acebos fails to comply with these general conditions, we will assume responsibility for any losses or damages suffered arising from the foreseeable result of our failure to comply with these general conditions or our negligence. Losses or damages are foreseeable if they are an obvious consequence of our breach or if it was contemplated by you and us at the time of entering into the contract to the extent permitted by applicable law.

The information, text, documents, graphics, movies, music and other services herein may contain errors or be incorrect or incomplete. We will not be liable for any damage or harm arising from the use of or (or inability to use) the Website, including any damage caused by viruses or other technologically harmful material that may infect your computer equipment or computer programs. , data or other material owned by you due to your use of the Website or your downloading of any content from it, or if there are incorrect or incomplete elements on the Website. Although we use encrypted security software, the security of information and payments transmitted over the Internet or via email cannot be guaranteed. We will not be liable for any harm or damage suffered as a result of the use of electronic communications.

We will not be liable for any damages incurred by a third party arising from the use of any of our products. We will not be liable for any damages you may have incurred arising from the use of any of our products.

Please note that we only provide the Website for domestic and private use. You agree not to use the Website for any commercial or business purposes and we shall not be liable to you for any loss of profits, loss of business, business interruption or loss of business opportunity.

Intellectual Property Rights

Acebos is the owner of all intellectual property rights of the Website and all the material published on it. All of this is protected by copyright laws around the world. All these rights are reserved.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, nor may you use any images, photographs, video or audio sequences or any graphics separately without them appearing alongside the relevant text.

Acebos' ownership of the content of the Website must always be acknowledged.

You may not use any part of the content of the Website for commercial purposes without obtaining a license from Acebos to do so.

If you print, copy or download any part of the Website in breach of these general conditions, your right to use the Website will cease immediately and you must, at our request, return or destroy any copies of the materials you have made.

User generated content

If you post any idea, comment, question, data, graphic, opinion, design, customization, or other information (hereinafter “User-Generated Content”) on the Website or if you send such User-Generated Content via email , contact forms or Social Networks owned by Acebos, ownership of all intellectual property rights and other rights in and over the user-generated content will automatically transfer to Acebos. To the extent this transfer is invalid, you, by submitting the User-Generated Content, grant Acebos a worldwide, non-exclusive, fully paid, perpetual, royalty-free license to use, including, without limitation, to copy, modify, publicly display, distribute and sublicense (in whole or in part), this User Generated Content for any purpose as you see fit, including, without limitation, for the development, manufacture and marketing of products and services and for the creation, modification and improvement of the Website or other products or services.

User-Generated Content will be non-confidential and we will be entitled to use or disclose User-Generated Content in any manner without liability to you or notice to you. You acknowledge and agree not to bring any claim against Acebos or any third party in the event that any User-Generated Content created, posted or submitted by you is used in the sense described above by Acebos or such third party.

You warrant that all User-Generated Content or other information you submit to the Website is neither nor does it contain offensive, pornographic, defamatory, blasphemous or unlawful material, nor does it actually or potentially infringe the rights of any third party or any applicable law.

You also guarantee that all material you send to us will be your original, and will not be copied, in whole or in part, from any third party. Please do not send us anything that is confidential. You shall refrain from uploading commercial content to the Website or using the Website to solicit third parties to join or become members of any other commercial online service or other organization. You may be required to register and agree to additional terms of use before you are permitted to post, or otherwise distribute, User Generated Content on the Website.

You acknowledge and admit that Acebos has no obligation to review the User-Generated Content and is in no way responsible for the User-Generated Content, that Acebos does not guarantee the accuracy, integrity or quality of the User-Generated Content nor can ensure that no User-Generated Content appears on the Website that is harmful, inaccurate, misleading, offensive, harassing, defamatory, unlawful or otherwise objectionable.

You acknowledge that, by providing you and third parties with the ability to access and view User-Generated Content on the Website, Acebos is merely acting as a passive conduit for this distribution and does not assume any obligation or liability in relation to any User-Generated Content. by the user or with user activities on the Website. Without limiting the generality of the foregoing, you acknowledge and agree that the information, materials and opinions expressed or included in any User Generated Content are not those of Acebos or any of its affiliated or related entities or its content providers.

Notwithstanding the foregoing, you acknowledge and admit that Acebos has the absolute right to monitor the User Generated Content posted on the Website in its sole discretion. Acebos further reserves the right to edit, refuse to post or remove any User-Generated Content, in whole or in part, for any reason or without justification, and to disclose such User-Generated Content and the circumstances surrounding its use. transmission to any third party.

You acknowledge that we have no obligation to use or respond to any User-Generated Content. You agree to immediately notify Acebos in writing of any unacceptable content you encounter on the Website. Acebos will attempt, in good faith, to investigate allegations that any User Generated Content violates these General Conditions but (a) does not guarantee the editing, deletion or authorization of display of any User Generated Content, whether or not subject to to these accusations, and (b) you will be exempt from any liability regarding the editing, deletion or authorization of display of any User Generated Content.

All use of any content on the Website, including, without limitation, User Generated Content, shall be at your own risk.

Applicable legislation

These general conditions and all conflicts arising in relation to these general conditions, including their validity, or with the use of the Website or with any purchase on the Website will be governed by Spanish law. Likewise, in the event of a lawsuit, you agree to resort to the Courts of Justice of Zaragoza (Spain).

Website availability

We do not guarantee that the Website, or any content on it, will always be available or be uninterrupted. Access to the Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or part of the Website without notice. We will not be liable if, for any reason, the Website is unavailable at any time or for any period.

Your account and password

If you choose to register on the Website you must keep your username and account password confidential and not disclose them to any third party.

We have the right to disable any user identification code or password, whether chosen by you or assigned by us, at any time if, in our reasonable opinion, you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must notify Customer Service at info@acebosshoes.com

Links to other websites

Links to external Internet sites may appear on the Website. We will be exempt from liability for the use or content of Internet sites that link to this site or that are linked from it.

Modification of the general conditions

We may revise these general conditions from time to time. When ordering products the general conditions in force at that time will apply to the contract between you and us.

We recommend that you stay informed by reviewing these general conditions before placing an order.

Other important conditions

You may only assign your rights and obligations under these general conditions if we authorize this in writing.

Each of the paragraphs of these general conditions applies independently. If any court or competent authority decides that any of them are void or unenforceable, the rest of the paragraphs will continue to have full validity and force.

If we fail to enforce any of your obligations under these general conditions or if we do not enforce our rights against you, or if we delay in doing so, it will not mean that we have waived our rights against you or that you have not must comply with these obligations. If we waive our rights upon a breach by you, we will only do so in writing and will not automatically waive our rights upon any subsequent breach by you.

We will not record a copy of the contract signed with you.