General conditions

General conditions

These terms and conditions of service apply to and all its contents, including the use of any type of information, document, graphic, film, element, music and / or services of this site.

Requirements to place orders / purchases

To place an order on the Website you must be at least 16 years of age and legally capable of doing so.

How to order

To place an order you need an email address. You may also need to set your browser to accept cookies and (functional) pop-ups in order to use the full functionality of the Website, including designing personalized products, adding products to your shopping cart or completing a purchase.

Placing an order on the Website is simple.

  • Find the products you want.
  • Add the products to your shopping cart.
  • Carry out the purchase process online.
  • Select delivery and billing options.
  • Review your order.
  • Submit your order.
  • You will receive an order confirmation online.

You will be bound by your order when you have clicked on the "Buy Now" button at the end of the order process. By clicking on the "Buy Now" button, you are placing an order with us, which implies the obligation to pay the amount shown on the final screen of the online purchase process. When we have received your order, an automatic confirmation of receipt will be displayed on the Website containing your order number and your purchase information. At this time the purchase contract will have been formalized.

A copy of the automatic order confirmation or any subsequent order modifications that you place and are accepted by us will be sent to your email address. We encourage you to print or download this copy for future reference.

Our right not to accept your order or to cancel your purchase

The fulfillment of all orders on the Website will be subject to availability. We explicitly reserve the right not to accept your order or to cancel the purchase contract after automatic order confirmation in the following situations (among others), in which we will be exempt from any liability for damages, losses or costs (all payments will be reimbursed):

  • The product is not available or in stock
  • Your billing information is not correct or verifiable
  • Your order is marked by our security systems as an unusual order or an order susceptible to fraud
  • Are you under 16 years of age?
  • There was an obvious error in the price offered
  • We were unable to deliver to the address provided
  • In the event of obvious spelling, pricing or other errors or obvious errors in the information on the Website.

Likewise, Lezna 2000 SL (hereinafter Acebos) reserves the right to cancel those massive orders made through automated techniques (bots or scripts) that restrict the ability of other users to access our offers and products.

Data check

When you send us your order we can carry out some checks on it before proceeding to process it. These checks may include verifying your address, creditworthiness and checking for possible fraud.

Payment methods

You can find the payment methods available in the Secure Payment section of the Website. We will not accept any payment method that is not listed in the help section. Do not attempt to make a payment using a method other than those specified in the list. If you do, we will not be liable for loss of payment or any other damages that may result from this action.

payment processing

If you pay by bank transfer, we will start processing the shipment once we have received your payment. This may take several days. In the event that we have not received any payment within 15 calendar days after the shipment of your order, your purchase will be automatically cancelled.

Payments can only be processed if the billing information can be verified.

We retain rights to any product until we have received full payment for it.

Prices and currencies

The prices of the products that appear on the Website have the Value Added Tax (VAT) included, except for those areas for which, by legal regulations, it should be exempt. Shipping rates apply on a per-order basis. The exact shipping rates will depend on the country where your order is delivered. For more information on shipping rates, visit the Shipping and Returns section of the Website.

The prices appear in euros, except for those countries in which, having been enabled, they have a currency other than the Euro. If you change the country of delivery during navigation or during the online purchase process, the prices, from that moment, may appear in a different currency. Please note that changing the country of delivery may affect the price due to a change in currency or a country-specific price.

The total price specified in the final screen of the online purchase process includes taxes and shipping costs. This price will be recorded in the order confirmation, which we recommend you print or download for future reference. If you pay by credit card, your statement will reflect the total amount of your entire order in your local currency.

If your local currency is different from the currency in which the prices appear, your bank will apply the exchange rate applicable on the day of the purchase date. Your bank may apply a different exchange rate. The exchange rate applied by your bank is out of our control.

Only transfer the exact amount specified on the order confirmation and make individual transfers per order, using the unique reference number on your order confirmation.

The prices of the products will be those that appear on the Website. Prices may change from time to time, but these changes will not affect any order that has already been confirmed in an order confirmation.

shipping and delivery

Please visit the Shipping and Returns section of the Website to check available delivery methods. We can only deliver an order shipped to a delivery address that is an address or office located in one of the countries listed in the Shipping and Returns section of the Website.

Upon delivery, check the package for damage. Do not accept the shipment if you notice that the products are damaged.

Please visit the Shipping and Returns section of the Website to check the applicable shipping rates.

Canceling your order before delivery

You can cancel any order for non-personalized products free of charge and without having to give any reason, as long as it has not yet been shipped. We start processing orders placed in our online store almost immediately. If you wish to cancel your order, first check the status of your order at the “Order Status” link in your Website registration account.

If the status of your order appears "in process" or "on hold" you can cancel your order by contacting our customer service center, through the mail Our customer service agents will request the cancellation of your order to our warehouse. If they can manage it they will send you an email and the cancellation will be free. If cancellation is not possible, the product(s) will be shipped to you and may be returned in accordance with the procedure set out below.

Return of orders after delivery – defective products

You will have the right to return the products that have been delivered to you in the event that they are defective or do not conform to your order when you receive them. You can do so within 15 days of finding the defect. This will not affect your statutory rights. In the event that your claim is justified, the purchase price and shipping costs will be refunded. For practical information on how to make returns visit the Shipping and Returns section of the Website.

Exercise your right of withdrawal

If for whatever reason you are not satisfied with the products you have ordered, you can return the products that have been delivered to you within a period of 15 calendar days, without having to offer any reason, as long as the product has not been used, unpacked or handled and keep their original seals. For more information, visit the Warranty and Shipping and Returns sections on this website.

Information about refunds

Refunds will be made based on the original form of payment. If you made the payment by bank transfer, you must provide this information to Customer Service when you initiate the return so that they can return the money directly to your account. You will receive your refund once the product has been returned and processed.

For practical information on how to make returns and refund terms, visit the Shipping and Returns section of the Website.

Conditions applicable to reserved products

Pre-order is the process by which you can order a product prior to its scheduled commercial release date. Given the nature of the reservation, the following specific conditions will apply to products ordered with reservation:

  • Delivery. Delivery of pre-ordered products is intended to take place prior to the scheduled commercial release date, provided that we have received your payment at least 3 business days prior to that date. The specific delivery dates will depend on the moment in which the product is available in our warehouse. Standard delivery times will apply from the moment the reserved product is available in our warehouse. These terms are only an estimate, the terms are not binding.
  • Payments. Your payment will be deducted as soon as the order is received (or, in case of bank transfer, as soon as possible). We will not start processing your order before payment has been received. In cases where payment is made by bank transfer, this will imply that the delivery will be after the one provided in the previous point.


If Acebos fails to comply with these general conditions, we will assume responsibility for the losses or damages that you suffer derived from the foreseeable result of our breach of these general conditions or our negligence. Losses or damages are foreseeable if they are an obvious consequence of our breach or if it was contemplated by you and us at the time of signing the contract to the extent permitted by applicable law.

The information, text, documents, graphics, movies, music and other services on it may contain errors or be incorrect or incomplete. We will be exempt from liability for any damages or harm arising from the use or (or inability to use) the Website, including damages caused by viruses or other technologically harmful material that may infect your computer equipment or computer programs. , data or other proprietary material due to your use of the Website or your downloading of any content from it, or if there are any inaccurate or incomplete items on the Website. Although we use encrypted security software, the security of information and payments transmitted over the Internet or via email cannot be guaranteed. We will not be liable for any loss or damage suffered as a result of the use of electronic communications.

We will not be liable for any damages incurred by a third party arising from the use of any of our products. We will not be liable for any damages incurred by you arising from the use of any of our products.

Please note that we only provide the Website for private, domestic use. You agree not to use the Website for any commercial or business purpose and we have no liability to you for lost profits, loss of business, business interruption or loss of business opportunity.

Intellectual Property Rights

Acebos is the owner of all the intellectual property rights of the Website and all the material published on it. All of this is protected by Copyright Laws throughout the world. All these rights are reserved.

You must not modify the paper or digital copies of any material you have printed or downloaded in any way, nor may you use any image, photograph, video or audio sequence, or any graphic on its own, without appearing in conjunction with the corresponding text.

The ownership of Acebos of the content of the Website must always be recognized.

You may not use any part of the content of the Website for commercial purposes without obtaining a license from Acebos to do so.

If you print, copy or download any part of the Website in breach of these terms and conditions, your right to use the Website will cease immediately and you must, at our request, return or destroy all copies of materials you have made.

User Generated Content

If you post any ideas, comments, questions, data, graphics, opinions, designs, customizations, or other information (hereinafter “User Generated Content”) on the Website or if you send this User Generated Content via email , contact forms or Social Networks owned by Acebos, ownership of all intellectual property rights and other rights in and to the user-generated content will be automatically transferred to Acebos. To the extent this transfer is invalid, you, by submitting User-Generated Content, grant Acebos a worldwide, non-exclusive, fully paid up, perpetual, royalty-free license to use, including, without limitation, copy, modify, publicly display, distribute, and sublicense (in whole or in part), this User-Generated Content for any purpose deemed appropriate, including, without limitation, for the development, manufacturing, and marketing of products and services and for the creation, modification and improvement of the Website or other products or services.

User Generated Content will not be confidential and we will be entitled to use or disclose User Generated Content in any way, without liability to you or notice to you. You acknowledge and agree not to bring any claim against Acebos or any third party in the event that any User Generated Content created, posted or submitted by you is used in the manner described above by Acebos or such third party.

You warrant that all User Generated Content or other information that you submit to the Website is not and does not contain offensive, pornographic, defamatory, profane or illegal material, or infringes, actually or potentially, the rights of any third party or any applicable law.

You also warrant that all material you submit to us will be your original, and will not be copied, in whole or in part, from any third party. Please do not send us anything of a confidential nature. You will not upload commercial content to the Website or use the Website to solicit any third party to join or become a member of any other commercial online service or other organization. You may be required to register and agree to additional terms of use before you are allowed to post, or otherwise distribute, User Generated Content on the Website.

You acknowledge and agree that Acebos has no obligation to review User-Generated Content and is in no way responsible for User-Generated Content, that Acebos does not guarantee the accuracy, integrity, or quality of User-Generated Content, or that it may ensure that User Generated Content that is harmful, inaccurate, misleading, offensive, threatening, defamatory, illegal or otherwise objectionable does not appear on the Website.

You acknowledge that by providing you and others with the ability to access and view User Generated Content on the Website, Acebos is merely acting as a passive conduit for this distribution and that it assumes no obligation or liability in connection with any User Generated Content. by the user or with user activities on the Website. Without limiting the generality of the foregoing, you acknowledge and agree that the information, materials and opinions expressed or included in any User Generated Content are not those of Acebos or any of its affiliated or related entities or content providers.

Notwithstanding the foregoing, you acknowledge and agree that Acebos has the absolute right to monitor User Generated Content posted to the Website in its sole discretion. In addition, Acebos reserves the right to edit, refuse to post, or remove any User-Generated Content, in whole or in part, for any or no reason, and to disclose such User-Generated Content and the circumstances surrounding its use. transmission to any third party.

You acknowledge that we are under no obligation to use or respond to any User Generated Content. You agree to immediately notify Acebos in writing of any unacceptable content you find on the Website. Acebos will try, in good faith, to investigate allegations that any User-Generated Content violates these General Conditions but (a) does not guarantee the editing, deletion, or display authorization of any User-Generated Content, whether or not subject to to these accusations, and (b) you will be exempt from any responsibility with respect to the editing, deletion or authorization of the display of any User Generated Content.

All use of any content on the Website, including without limitation User Generated Content, is at your own risk.

Applicable legislation

These general conditions and all conflicts arising in relation to these general conditions, including their validity, or with the use of the Website or with any purchase on the Website will be governed by Spanish law. Likewise, in the event of a lawsuit, it agrees to take refuge in the Courts of Justice of Zaragoza (Spain).

Availability of the website

We do not guarantee that the Website, or any content on it, will always be available or uninterrupted. Access to the Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or part of the Website without notice. We will not be liable if, for any reason, the Website is unavailable at any time or for any period.

Your account and password

If you choose to register on the Website, you must keep your account username and password confidential and not disclose them to any third party.

We have the right to disable any user identification code or password, whether chosen by you or assigned by us, at any time, if, in our reasonable opinion, you have breached any provision of these terms of use.

If you know or suspect that someone other than yourself knows your user identification code or password, you must notify Customer Service at

Links to other websites

Links to external Internet sites may appear on the Website. We shall not be held liable for the use or content of Internet sites that link to or from this site.

Modification of the general conditions

We may revise these general conditions from time to time. When ordering products, the general conditions in force at that time will apply to the contract between you and us.

We recommend that you keep informed by reviewing these general conditions before placing an order.

Other important conditions

You may only assign your rights and obligations under these general conditions if we authorize it in writing.

Each of the paragraphs of these general conditions is applied independently. If any court or competent authority decides that any of them are null or unenforceable, the rest of the paragraphs will continue to have full force and effect.

If we do not enforce any of your obligations under these general conditions or if we do not enforce our rights against you, or if we delay in doing so, it will not mean that we have thereby waived our rights against you or that you do not must comply with these obligations. If we waive our rights in the event of a breach by you, we will only do so in writing, and will not automatically waive our rights in any subsequent breach by you.

We will not record a copy of the contract signed with you.